Exchange, Repairs and Restock Policy
We hope all our customers are completely happy with their JLL Pearl products. Our aim is to provide every customer with the same excellent level of service for which we are known. If for any reason you are not entirely happy we will do our utmost to help resolve this matter
WE HAVE AN EXCHANGE ONLY POLICY
As a courtesy, we will gladly accept unworn items for exchange with-in 7 days.
Customers wishing to exchange must email a request to: jllpearl@gmail.com
Email Us with-in 24 hours of receipt of goods for an approved Return Authorization. Email correspondence regarding Exchange/Return requests will take place during operating business hours, Monday-Friday, excluding weekends and holidays.
All items subject to exchange must be in original condition and in original packaging, all boxes and pouches must accompany the item/items being returned.
All exchanged items will be inspected and not accepted for exchange if any wear is detected.
Restocking Fee: A non-negotiable 10% restocking fee will be applied to all returns plus any promotional shipping fees not to exceed $30.
Special Orders and exclusively designed items are non refundable and not eligible for return or exchange.
Shipping: In the case free shipping was applied to your order, in the case of return, our flat rate shipping cost of $30 plus the 10% product restocking fee will be deducted from all store credits and refunds.
No cancellations accepted after order has been processed.
*No Refunds, No Exceptions* this is an Exchange Only Policy.
Questions about this Policy? Email Us: jllpearl@gmail.com
RETURNS/EXCHANGE SHIPPING POLICY:
All items being returned to Jll Pearl are the sole responsibility of the purchaser.
It is required that any returned packages be fully insured and tracking information provided to Jll Pearl at time of return shipment.
Jll Pearl is not responsible for any lost or stolen packages being returned to Jll Pearl.
PROMOTIONS AND DISCOUNTS:
One Discount Code may be used per single online transaction.
Mailing List Sign Up and Free Shipping Discounts may not be combined with any other offers.
ITEMS PURCHASED WITH A DISCOUNT OR ON A PROMOTION ARE FINAL SALE.
REPAIRS: Please email jllpearl@gmail.com with any questions regarding needed repairs or the jewelry repair and cleaning process.