We hope all our customers are completely happy with their JLL Pearl products. Our aim is to provide every customer with the same excellent level of service for which we are known. If for any reason you are not entirely happy we will do our utmost to help resolve this.
Delivery Method and Timing
We ship products within 24 hours of receiving payment. Shipping is done using standard FedEx courier services and you can expect to get your shipment within 7 to 10 working days after your order is confirmed.
Returns and Exchanges
For jewellery purchased online at jllpearl.com, we will be more than happy to offer you an exchange or refund provided that you notify us by email or letter within 30 calendar days from date of receipt of the item of your intention to return the goods to us in its original condition, with the original packaging and sales receipt. Goods must be received by JLL Pearl within 30 days from date of receipt of goods.
We are sorry but we cannot offer exchange or refunds if your item has been especially made to order (i.e. custom orders) or personalised (e.g. engraved). Due to hygiene reasons, we cannot accept the return of earrings unless they are faulty.
Our Returns Policy does not affect your statutory rights.
If after JLL Pearl has accepted an order from you (acceptance will be communicated via e-mail on receipt of an order), and you wish to withdraw from the contract, you may do so by communicating that wish to us within 24 hours of our acceptance. If you have already received the goods and they are unwanted, you must return the goods to us at your own cost and risk. Please note that the original shipping charges will not be refunded. This will not apply in the case of faulty, damaged or incorrect goods. It is imperative that you notify us within 5 working days of receipt of goods if they are faulty. Provided the goods are returned in the same condition as we supplied them to you, we shall reimburse all monies, less any charges, paid by you for those goods.
All prices shown are inclusive of VAT, where applicable, at the current US rate.
The following terms and conditions do not affect your statutory consumer rights. If goods do not reach you in good condition or are faulty, carriage costs for the affected portion of delivery back to JLL Pearl is at our expense. You must contact us to arrange return delivery. Your complaint will be acknowledged within 2 working days and we will keep you well informed about progress. JLL Pearl will only credit you for the items that have been damaged or are faulty upon safe receipt of the goods into our hands. Refunds will be furnished within 30 days of the agreement to refund.
JLL Pearl cannot be held responsible if any item you have ordered is impounded by or has extra duty charged on it by your local customs and excise department, therefore we recommend that you check with the Customs and Excise Department before ordering from us.
To amend an order or delivery address, please contact us immediately. We will do our best to make amendments prior to despatch, but we cannot guarantee changes can be made once an order is processed. An order may incur additional charges if a change of delivery address is requested after the goods have been despatched.
All prices shown are inclusive of VAT in the United States. VAT will be deducted on the checkout page for items delivered to overseas addresses outside the US.
Product images and descriptions
We make every effort to ensure that images displayed on our website are as accurate as possible but cannot guarantee an exact match to the product as displayed on your screen. All product information and technical specifications contained in JLL Pearl are for guidance only, no responsibility can be taken for errors or omissions.
We use Shopify to collect and process transaction information. Their security policy can be found by following this link https://www.shopify.in/pci-compliant .
JLL Pearl conforms to the US Data Protection Act. Any information you provide is treated in strict confidence and is stored in a secure location. Customer details will not be disclosed in any way to any persons outwith JLL Pearl. If you do not wish to receive promotional material from us, please register that with us immediately by e-mail.
JLL Pearl reserves the right to abort access of our Internet services if you behavior is found to be discordant with these terms and conditions at any time.
All products sold by JLL Pearl are copyright of JLL Pearl. No permission is given by JLL Pearl in respect of the reproduction or use for commercial purposes of any brand names, logos, photographs, product names, designs and any other material shown on the JLL Pearl website. ALL RIGHTS RESERVED.