Returns and Exchanges
For jewellery purchased online at jllpearl.com, we will be more than happy to offer you an exchange or refund provided that you notify us by email or letter within 30 calendar days from date of receipt of the item of your intention to return the goods to us in its original condition, with the original packaging and sales receipt. Goods must be received by JLL Pearl within 30 days from date of receipt of goods.
We are sorry but we cannot offer exchange or refunds if your item has been especially made to order (i.e. custom orders) or personalised (e.g. engraved). Due to hygiene reasons, we cannot accept the return of earrings unless they are faulty.
Our Returns Policy does not affect your statutory rights.